A selection of available courses, sessions and workshops are listed below. If you have a particular training need we will be delighted to design a specialized program tailored to your requirements.

~ Motivation – The Key to Success ~

A motivated team is a successful and profitable team; this module will explore the mysteries of motivation and reveal the secrets to sustained enthusiasm each and every working day, to ensure maximum productivity and attendance. Delegates are amazed to discover that motivation is at their fingertips and so easy to cultivate when they are guided to the ignition key, watch your work force explode into action. See an infectious and contagious spirit penetrate through your organization.

"The whole team said how much they enjoyed your meetings, you made them very entertaining"
C.B. Cambridge

~ Details of Successful Management ~

A full day workshop helping you share and develop basic management skills, discover the single most important principle of employee motivation, learn the 4 steps for getting the most each day from each member of staff, uncover the secrets of managing an ever growing 'TO DO' list, and much, much more.

When you book Ivan Clark as your specialist speaker to motivate and energize your team you will benefit from over 35 years sales and management experience and excellence, gained in retail, customer service, British Gas, the NHS and the demanding and uniquely specialized pharmaceutical industry. Ivan’s unique style and infectious personality will have you on the edge of your seats, sharing amusing stories and anecdotes and relating to you the experiences of those who have discovered the road to the top despite the overwhelming odds, taking your team over and beyond just motivation. In a relaxed and humorous way see the attitude of people change and see them become believers in their own ability to smash and exceed targets and expectations as they discover the skills within themselves unleashed to overcome the challenges and stresses of modern day sales, service and production. See them walk away with an entirely new attitude not only wanting to make that extra call, do that little bit extra, go that additional mile but desiring to do it, every task they undertake, every day, every time, everywhere.

~ Skilled Negotiators - Soaring Sales ~

Getting that extra sale or securing that important contract could depend on your teams negotiating skills. The ability to negotiate successfully with staff can turn potential problems into opportunities for improvement. Learn and understand the U.P.R.I.G.H.T. approach to skilful negotiation, and discover some of the techniques of N.L.P. [neuro linguistic programming] to ensure both parties walk away feeling satisfied at the outcome. This vital and useful workshop can also be used as a team building exercise to develop the expertise needed to become a proficient negotiator, and secure the maximum potential of business opportunities.

"You are perfect for this type of work, you relax the audience and I haven't seen that in anyone for a long time"
A.S.D. Taunton

~ Powerful Presentations ~

Golden opportunities are lost due to poor or unprofessional presentation, this interactive half or full day workshop will help your team develop their presentation skills, during their day to day work, at exhibitions, and especially when presenting to an audience at business meetings. This interactive module is designed to promote a better understanding of your products and services and develop the presentation skills of your sales team or individuals.

~ Stand and Deliver ~

The challenge to present to an audience however large or small can instill fear and trepidation into the best among us. Overcoming that fear and understanding the basic techniques of presenting information from the platform serves as the basis for this interactive and practical short course or series of classes. Your confidence and ability will escalate and you will be looking for the opportunity to use the new skills, ability, and confidence gained by the end of this session or series of sessions whichever you choose.

~ Conflict Resolved ~

Maintaining peaceful working relationships can be a challenge especially when stress and pressure is applied by forces outside your control. Understanding the four stages of resolving conflict is the basis for this short session, we explore the secrets of maintaining peaceful and cooperative working relationships to ensure maximum efficiency and productivity. Discover the one word that will prevent, and the three words that will resolve most conflict.

"I would have no hesitation in booking you again and passing your name on"
P.W. Wisbech

~ Difficult and Impatient Customers ~

Dealing with the public creates its own unique set of problems, and dealing with aggressive and uncooperative customers and clients can challenge the best and most placid among us. This revealing session will help you deal with challenging circumstances understanding in a light-hearted but serious way why conflict presents itself and offer some simple but effective suggestions to help you cope when others make it difficult to do so. Learn to use effectively the seven verbal self defense techniques, and how to avoid customer attacks.

~ That Monday morning Feeling – But its Friday ~

Yes it’s Friday and the staff still has that Monday morning feeling, How can you ensure people do not call in sick without just cause? Understanding WHY we come to work and the VALUE of WHAT we do are the key factors explored in this session entitled ‘Motivation the Power of Positive Thought’. We learn how to control our thoughts and thinking instead of being controlled by them, you will discover the secret of how to come to work and stay all day even though we had a headache this morning when we got up. Marvel at the ability to keep your head above water when all around you are sinking fast."

"Your delivery of the topics was relaxed and natural, and the visual aids used were very impressive"
M.O.D. Cambridge

~ The Best Just Got Better ~

The demands of customers and clients seem to increase on a daily basis; keeping ahead of the opposition by offering a gold standard of service can be the difference between keeping and losing valued and valuable business. This full day workshop will reveal what it is that customers really need and want, help you understand the C.A.R.P system to defuse potential resistance, the use of co-operative language and many more important and interesting aspects to offering ‘Gold Standard’ customer service.

"Absolutely brilliant day, relevant to job and everyday encounters"
D.M. Norwich

~ Fundamental Dream Teams ~

This is no ordinary team building session; this puts the FUN back into FUNdamental. Not only will your staff talk about and remember this session for a long time, they will be able use the principle of FUNdaMENTAL for many years to come at work and in their personal lives. We use this session as a problem solving, idea generating activity to improve your business while working together in a relaxed and enjoyable atmosphere. Let the energy and excitement escape and discover new ways and ideas.

“Ivan makes the day very enjoyable and relaxed"
A.D. Essex

~ STRESS ~     ~ ANXIETY ~     ~ TENSION ~     ~ PRESSURE ~

With diplomas in

COUNSELLING, COACHING & N.L.P.

Achievement Academy is able to offer confidential, compassionate, and supportive counseling services for individuals, groups or human resource departments.

"Very good content, gave us lot of food for thought"
A.D. Beverley

‘Give an Eskimo a fish and you will feed him for a day, teach him how to fish and he will feed himself and family for the rest of his life’. Achievement Academy will run coaching and mentoring courses to train staff to become professional and competent coaches and mentors, developing the qualifications and expertise to help expand and grow your business from within.

"I would like to thank you for a very professional and fantastic meeting"
J.R. Cleveland, North Yorks

Achievement Academy delivers professional training at very competitive rates, for further details contact:

Ivan Clark
Mobile: 07917 755779
Office: 01502 586001
Email: ivan@rpsachieve.co.uk
Website: www.achievementacademy.co.uk

Visit our sister site at http://achieve4life.co.uk